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Frequently Asked Questions (FAQ)

Hygieia Website 8

Your Quick Guide to Hygieia Cleaning's Services and Policies

Find quick answers to common queries about our cleaning services, scheduling, pricing, and more. We’re here to provide the clarity you need as you consider choosing Hygieia Cleaning. If you can’t find what you’re looking for, our friendly customer service team is ready to assist.

(+61) 406 955 485

We currently provide our cleaning services in major Australian cities, including Sydney, Melbourne, Brisbane, Perth, Adelaide, and the Gold Coast. If you live or work outside these areas, please contact us to see if we can make special arrangements.

We offer a wide range of cleaning services, including:

  • Regular (Recurring) Cleaning: Weekly, fortnightly, or monthly home cleaning.
  • Deep Cleaning: Thorough cleaning, focusing on hard-to-reach or often-neglected areas.
  • End-of-Lease Cleaning: Comprehensive service aimed at meeting rental exit requirements.
  • Commercial Cleaning: Offices, retail stores, gyms, schools, and more.
  • NDIS Cleaning: Tailored cleaning plans for participants with specific needs.
  • Post-Construction Cleaning: Removing dust, debris, and other remnants after renovations.

No. Our team comes fully equipped with all necessary supplies and professional-grade equipment. We use environmentally friendly products whenever possible. However, if you have specific cleaning products you prefer us to use, just let us know.

To facilitate ease of transport for our cleaners, we have an equipment policy in place. We require an on-site vacuum and mop. If one is not available please contact us prior to service to arrange that for you.

For most cleaning services, it’s usually one cleaner. That way we can facilitate last minute adjustments of each cleaner’s schedule. Each of them sort their own transport and often travel by public transport, so they each manage different travel times.

We will allocate more than one cleaner to your booking if your property has an estimated time of more than 6 hours, if it has more than 5+ bedrooms, if a deep-clean hasn’t been done in a while, or if the condition of the property is considered cluttered.

Yes. All our cleaners go through a rigorous vetting process, including police checks, valid ID on file and WWCC if applicable.

You can book online through our booking form, call us directly at 0 429 395 892, or send us an email at hygieiacleaningau@outlook.com. We’ll confirm your preferred date, time, and any special instructions.

We understand schedules can change. Please give us at least 24 hours’ notice if you need to reschedule or cancel, and we’ll do our best to accommodate you. Cancellations within less than 24 hours will incur in a fee of the 50% of the total booking. In the event of a cancellation at the door without prior notice, a full-price cancellation fee will be applied.

The duration depends on the size and condition of the space, as well as the type of cleaning you’ve booked. A regular clean for a standard two-bedroom home may take 2–3 hours, while deep cleans or end-of-lease cleans can take longer. We’ll give you an approximate time estimate during booking.

It’s entirely up to you. Many of our clients prefer to leave a key or arrange building access. If you decide to stay, our team will respect your privacy while they clean. Either way, you can trust us to keep your space secure and lock up and turn off all lights when we’re done.

Your satisfaction is our priority. If you’re not completely happy with the cleaning, please let us know within 24 hours. We’ll address the situation asap. For Bond-Back Guarantee cleanings, we will arrange a revisit at no cost until we meet every request from the real estate agency.

We don’t offer pre-inspections prior to services. However, we can offer you a flexible booking service to avoid any excess cost. Meaning that if you were to book for 5 hours, but the cleaning only took 3 hours, you would only be charged for the 3 hours. After our first visit we can determine the total time the regular cleaner will be booked for going forward.

Yes, we offer flexible scheduling. We usually book cleanings during the week. However, availability depends on each cleaner working in the area.

There is not. Our business operates under a flat rate. It depends on each cleaner whether or not they’ll attend your property on the scheduled day. They will always contact you if they are going to be away on long weekends to reschedule the booking.

Absolutely. If you need inside cabinets cleaned, laundry folded, or windows washed, just let us know in advance. We’ll factor these tasks into the schedule and quote.

We currently accept bank transfers. If you need to discuss cash payments, please let us know. You pay for the service once it is completed. We will never request a payment prior to the booking.

Yes! We have Hygieia Cleaning Gift Cards available for purchase—perfect for housewarmings, baby showers, holidays, or just as a thoughtful “thank you.”

We’d love to help! Feel free to call us, email us, or fill out the contact form on our website. Our friendly customer support team will be happy to assist and provide any additional information you need.

Yes. We encourage new clients to check out our testimonials or Google reviews for genuine feedback on our services.

Absolutely. We love pets and have experience working in homes with dogs, cats, and other furry friends. Let us know if your pet has any special needs or if there are areas you’d like us to avoid.

We suggest a quick tidy-up—like removing clutter or personal items from surfaces—to help our cleaners focus on the deeper cleaning tasks. You don’t have to scrub anything; just make sure the areas you want cleaned are accessible.

We’ll always do our best to fit last-minute or emergency requests into our schedule. However, availability depends on demand. Feel free to call us, and we’ll see how we can help.

Pricing can vary based on property size, type of cleaning and frequency of the service. We provide an upfront estimate or quote during the booking process, so you’ll know what to expect before any cleaning begins.

Absolutely. We understand that every home and every customer’s needs are unique. Our flexible approach allows you to customize your cleaning package according to your specific requirements. Whether you need a comprehensive cleaning or focused attention on certain areas, we’re here to accommodate your preferences.

Carpet steam cleaning, bbq cleaning, house exterior (like walls, roofs, etc), high reach areas (more than 2 step ladder)

Reach out today at (+61) 406 955 485 or drop us an email at contact@hygieiacleaning.com.au. We look forward to making your space spotless!

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